Ramadan: Saudi Arabia Gets 1,060 Complaints of Hospitality Facilities

Saudi Arabia – Under directives from Minister of Tourism Ahmed bin Aqeel Al-Khateeb, the Ministry of Tourism has intensified its supervisory and inspection campaigns on hospitality facilities and tourism service providers in Makkah and Madinah during Ramadan.

This aiming to ensure that services provided to Umrah performers and visitors are up to par and to directly address complaints.

The ministry has boosted its workforce in the operation rooms established for this purpose in Makkah and Madinah in the last 10 days of Ramadan, and the number of supervisory and inspection tours.

Moreover, the ministry carried out over 900 such tours in Makkah, and recorded over 160 violations, of which 140 were cases of poor quality of services and 24 carrying out activities without a license.

In Madinah, the ministry carried out over 210 supervisory and inspection tours, and recorded 60 violations: 54 cases of poor quality of services and six carrying out activities without a license.

 
These tours are proof of the ministry's keenness to ensure that pilgrims and visitors are provided excellent services, in implementation of the directives of the wise leadership.

According to the ministry, operation rooms in Makkah and Madinah receive complaints about hospitality facilities and tourism services round the clock throughout Ramadan. 

To date, over 1,060 complaints were received in Makkah, and more than 220 in Madinah; they were all dealt with in less than 24 hours.

The ministry stressed that feedback on the services provided by hospitality facilities and tourism service providers may be received through the ministry's official channels on social media platforms or by calling the unified care center at 930.